Refund and Cancellation Policy

Refund Policy

We strive to provide high-quality subscription-based products and platforms. We understand that circumstances may arise where a refund is necessary. Please read our refund policy carefully.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Within 14 days of initial subscription purchase
• Technical issues preventing access to the service
• Significant discrepancy between advertised features and actual product

2. Refund Process

To request a refund:

• Contact our customer support team at [email protected]
• Provide your account details and reason for the refund
• Our team will review your request within 3-5 business days
• Upon review, the refund will be processed and credited to your account within 2–3 business days.
• If approved, the refund will be processed to the original payment method

3. Non-Refundable Items

The following are not eligible for refunds:

• Subscriptions active for more than 14 days
• Add-on services or features
• Customized solutions or implementations

4. Partial Refunds

In some cases, we may offer partial refunds or credit for future use, depending on the circumstances and usage of the service.

5. Cancellation of Subscription

Cancelling your subscription will stop future billing but does not automatically qualify for a refund of the current billing period.

6. Changes to This Policy

NXG Solutions reserves the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

For any questions or concerns regarding our refund policy, please contact our customer support team.