Expansion of Digital Public Services

Exam-Focused Notes on Digital India Program and Initiatives

1. Digital India Program Overview:

• Launched in July 2015 to enhance digital access and citizen-centric service delivery.
• Aligns with the vision of democratizing technology and empowering citizens.

2. Key Initiatives:

• UMANG (Unified Mobile Application for New-age Governance):

  • As of July 31, 2026, provides approximately 2,575 services:
    • Central Government: 880 services
    • State Governments: 1,695 services
  • Over 116.6 million registered users with nearly 798 million transactions in the past 3 years.

• DigiLocker:

  • Offers access to 5,437 types of documents/services:
    • Central Government: 661 documents
    • State Governments: 4,776 documents
  • More than 72.43 million registered users who accessed around 72.86 crore documents in the last 3 years.

3. Common Service Centers (CSCs):

• As of June 30, 2026, there are 407,122 CSCs operational at the gram panchayat level.
• 70,069 CSCs managed by women entrepreneurs, promoting local employment and service delivery.

4. Digital Access and Service Delivery Enhancements:

• Mobile and Web Access: UMANG and DigiLocker are available via mobile apps and web portals for round-the-clock access.
• Integration with Digital Public Infrastructure (DPI):
  • Seamless integration with Aadhaar, e-Sign, API Setu, and other platforms for paperless services.
• Secure and Paperless Governance:
  • Features secure authentication, digital document verification, and consent-based sharing to reduce physical travel and paperwork.

5. Digital Literacy Initiatives:

• Promotion of digital literacy through schemes like PMGDISHA (Pradhan Mantri Gramin Digital Saksharta Abhiyan).
• Awareness campaigns to encourage the use of digital platforms.

6. Multilingual and Accessible Services:

• UMANG and DigiLocker offer services in multiple Indian languages, aimed at improving inclusivity and user experience.

7. Continuous Service Expansion:

• Ongoing integration of more citizen-centric services and digital documents from various government departments.

8. Governmental Support and Future Directions:

• Regular onboarding of services by government departments and state governments to enhance digital offerings.

These notes encapsulate the essential facts, figures, and initiatives under the Digital India Program, focusing on service delivery, digital access, and the empowerment of citizens through technology.