Inclusive Financial Services for All

Summary of Financial Services Department (DFS) Commitment to Accessibility

1. Event Context:

   • The DFS reaffirmed its commitment to accessible and inclusive financial services on the occasion of Global Accessibility Awareness Day (GAAD) 2026.

2. Key Initiatives:

   • Issuance of accessibility standards and guidelines for the banking and financial services sector, aimed at ensuring equal access to financial services for all citizens, including persons with disabilities.
   • Establishment of standards for access through physical means, digital platforms, or hybrid (phygital) methods.

3. Policy Emphasis:

   • Accessibility is positioned not merely as a compliance requirement but as a critical element for enhancing customer experience, promoting digital inclusion, and ensuring equitable financial participation.
   • Financial institutions are encouraged to integrate accessibility into every phase of service delivery and digital transformation, supported by policy backing and periodic training.

4. Call to Action:

   • The DFS urged all banks, financial institutions, and stakeholders to work collectively towards building a seamless and inclusive financial ecosystem to ensure that no customer is left behind.

5. Constitutional and Legal Framework:

   • Emphasizes the rights of persons with disabilities under the Rights of Persons with Disabilities Act, 2016, which mandates accessibility in various sectors including financial services.

6. Government Schemes and Policies:

   • The initiative aligns with the government’s broader goals of enhancing financial inclusion and accessibility, in line with the National Policy for Persons with Disabilities.

7. Economic and Social Impact:

   • By promoting financial accessibility, the initiative aims to empower marginalized groups, fostering greater economic participation and improving overall economic indicators.

8. Future Directions:

   • The DFS aims to continuously enhance awareness of accessibility among financial institutions through training and policy support, ensuring ongoing improvement in service delivery standards.

Conclusion

The DFS's initiative on accessibility underscores a significant commitment to inclusivity in financial services, aiming to create a more equitable financial landscape for all citizens, particularly those with disabilities. This aligns with constitutional mandates and enhances the overall economic and social fabric of the country.