Launch of NESDA 2025 Portal

Summary of Key Points on NESDA 2025 Portal Launch

1. Initiative Overview:

• The National E-Governance Service Delivery Assessment (NESDA) 2025 Portal has been launched by the Department of Administrative Reforms and Public Grievances (DARPG) to enhance digital governance across India.
• The launch took place during a meeting of nodal officers from central ministries, states, and union territories.

2. Purpose and Structure:

• NESDA aims to evaluate the efficiency and effectiveness of online service delivery platforms in states, union territories, and select central ministries.
• It is a biannual assessment framework designed from the perspective of citizens to measure the e-governance service delivery mechanism.

3. Assessment Methodology:

• NESDA is based on the United Nations E-Government Survey's Online Service Index (OSI) and aligns with India's federal structure.
• It evaluates the availability, accessibility, and completeness of online service delivery across various sectors.

4. Focus Areas:

• The assessment covers essential services in sectors such as:
  • Finance
  • Labor and Employment
  • Education
  • Local Governance
  • Public Utility Services
  • Social Welfare (including Health, Agriculture, Home Security)
  • Environment (including Fire Services)
  • Tourism
  • Public Grievances
  • Transportation

5. Service Categories:

• Government portals are categorized into:
  • Portals of states, union territories, cities, and central ministries.
  • Service portals of the same entities.

6. Mandatory Services:

• NESDA 2025 proposes to assess a total of 59 mandatory services for each state and union territory and 43 services related to central ministries/departments.

7. Assessment Criteria:

• The evaluation criteria include:
  • Accessibility
  • Availability of content
  • Ease of use
  • Information security and privacy
  • Final service delivery
  • Integrated service delivery
  • Request status and tracking
  • Open Government Data (OGD)
  • E-participation
  • Utilization of emerging technologies

8. Data Collection and Stakeholder Engagement:

• The NESDA 2025 Portal will serve as a medium for collecting online data from states, union territories, and central ministries.
• DARPG will engage stakeholders through consultations, capacity-building sessions, and regular review meetings with nodal officers.

9. Implementation Guidelines:

• Nodal officers are encouraged to submit data timely and coordinate actively with DARPG.
• Participants are advised to review assessment guidelines thoroughly to ensure a smooth assessment process using the NESDA 2025 Portal.

This initiative reflects the government's commitment to improving digital governance and enhancing the citizen experience in accessing public services.