Public Grievance Redress System Report

Key Facts from the 39th Report on CPGRAMS (October 2025)

Public Grievance Redressal Overview:

• A total of 64,736 public grievance (PG) cases were received from States/UTs.
• 63,305 PG cases were successfully redressed within the month.
• The total pendency of PG cases as of October 31, 2025, stands at 1,76,091 across all states and UTs.
• 22 States/UTs have over 1,000 pending cases each.

State Disposals:

• Uttar Pradesh leads in PG disposals with 23,020 cases resolved.
• Haryana follows with 4,342 disposals.

User Engagement:

• 52,876 new users registered on the CPGRAMS portal in October 2025.
• Uttar Pradesh contributed 8,442 registrations.
• The Feedback Call Centre documented 65,197 pieces of feedback, with 27,011 sourced from States/UTs.

Common Service Centres (CSCs) Integration:

• CPGRAMS is now integrated with the CSC portal, accessible at over 5 lakh CSCs with support from 2.5 lakh Village Level Entrepreneurs (VLEs).
• 9,500 grievances were registered through CSCs in October 2025.

Sevottam Scheme Training:

• Under the Sevottam Scheme, the following training data is highlighted:
  • A total of 962 training courses completed since FY 2022-23.
  • Approximately 31,993 officers trained across the four financial years.
  • Year-wise training breakdown:
    • FY 2022-23: 280 courses, 8,496 officers trained.
    • FY 2023-24: 236 courses, 8,477 officers trained.
    • FY 2024-25: 314 courses, 10,588 officers trained.
    • FY 2025-26 (until Oct 31, 2025): 132 courses, 4,432 officers trained.

Operational Improvements:

• A dedicated Review Module for senior-level review of PG cases was operationalized on June 6, 2025.
• A monthly review meeting led by the Secretary of DARPG took place on October 31, 2025.

Reports and Feedback:

• The monthly report serves as a detailed analysis of public grievances, their types, categories, and resolutions by States/UTs.
• The systematic review of PG cases and the engagement through feedback mechanisms aim to improve the overall efficiency and transparency of the grievance redressal process.

Conclusion

The 39th Report on CPGRAMS reflects ongoing efforts to enhance public grievance management, with significant engagement via technology through CSCs and detailed training initiatives aimed at improving officer capabilities within the framework of the Sevottam Scheme.